Last updated: August 9, 2026
We want you to be happy with your order. Because our products are food items, this policy is a little different from a typical retail return policy.
Damaged, defective, or incorrect orders
If your bottle arrives broken, leaking, or you’re otherwise unhappy with your order, email bokbokchicago@gmail.com within 14 days of delivery with your order number and, if possible, a photo. We’ll replace it or refund you in full.
Freshness guarantee
Every bottle carries our freshness guarantee: unopened bottles are best within 18 months. If a bottle arrives with a seal issue, we’ll replace it at no cost.
What we can’t accept back
Because this is a food product, we cannot accept returns of bottles, and we cannot resell or restock any bottle once it has shipped. This policy is for your safety as much as ours.
How refunds work
Approved refunds are issued to your original payment method, usually within 5–10 business days. Original shipping charges are refunded only if the issue was our error (a damaged, defective, or incorrect item). Otherwise, shipping costs are non-refundable.
Cancellations
If you need to cancel or change an order, email us right away. We ship quickly (within 2 business days), so we can only cancel or change orders that haven’t shipped yet.
Contact us
For anything related to a return, refund, or replacement, email bokbokchicago@gmail.com and include your order number.